RESERVATION TERMS & CONDITIONS:

BOOKING AGREEMENT

You may make reservations up to 1 year in advance.

You can secure a booking by telephone, quoting your own valid credit / debit card as a guarantee against all costs incurred.

By quoting your personal card details you are securing your booking and entering into an agreement that gives us permission to charge all service and room costs to the card, including any damage incurred.

Bookings can also be made by deposit.  Deposits can be paid by cheque, postal order, cash.  Deposits must arrive and clear in the gr8 escape hotel bank account at least seven (7) working days prior to your arrival date. Any deposits paid or taken are received in good faith and are non refundable.

CHECK-IN

All rooms must be paid for upon arrival and prior to keys being released.

Should funds not be offered upon arrival to cover all booking costs then gr8 escape hotel reserves the right to use the quoted card details etc in attempt to collect outstanding costs prior to pursuing other means. Any deposits paid or taken are received in good faith and are non refundable. 

Any credit/debit card payments received may incur a surcharge to cover admin/banking/staffing/seasonal costs etc - These costs may vary but you will always be informed of any possible surcharge fees prior to any transaction taking place.

Rooms are made available from 2.00pm on the arrival date.  An earlier check in time may be possible if prior agreement has been obtained. You are kindly requested to inform gr8 escape hotel of your arrival time to help speed up check-in.  Upon arrival you should note any damaged or missing items in your room and inform  staff immediately.  The person making the booking is responsible for all costs concerning lost or damage to gr8 escape hotel property.  

All personal chattels are the responsibility of the visiting guest and your own adequate protection and travel insurance must be secured prior to arrival. Valuables may be handed over to gr8 escape hotel Management for safe keeping - please discuss your needs with Management prior to or upon arrival.  No responsibility can be accepted, after check-in has been completed and keys issued, for guests personal items.

gr8 escape hotel reserves the right to change, alter or withdraw any services or facilities offered without prior warning if necessary. This clause covers all areas of the hotel including entertainment which may be subject to circumstances outside of the hotels control.

CHECK-OUT

Check out on the day of departure is strictly 10.00 am.  All Luggage and personal effects must be removed from the premises upon departure.  Luggage may be left in the reception providing prior agreement has been obtained however this is subject to circumstance and is not a service.  gr8 escape hotel cannot be held responsible for any lost, stolen or damaged items whatever the circumstances. A late check out from your room can be arranged, but there will be a fee to cover costs for rooms to be cleaned at a later time.

gr8 escape hotel  will automatically charge the full cost of replacing or repairing any item of Hotel property that is lost or damaged direct to the quoted credit/debit card - however that loss or damage may have happened. (please note we now charge a minimum fee of £50 per room for any carpet to be cleaned)

CANCELLATION

gr8 escape hotel cancellation policy is strictly 10 days notice prior to your  arrival date.  In the event of rooms not being cancelled gr8 escape hotel reserves the right to charge as if rooms were taken.  Any deposits paid to third parties will not be taken into account and is the responsibility of the party concerned.  The FULL cost of the hotel room(s) will be charged, You must notify us by letter or email with your cancellation.

gr8 escape hotel reserves the right to claim full payment for any booking should guests fail to arrive. If you cancel a booking or part of a booking after a payment or deposit has been taken and/or payment has been submitted into gr8 escape hotel bank account or credit/debt machine then you will lose all paid funds.  Guests leaving the hotel earlier than their original paid booking will be responsible for the full amount of the original booking.  NO refunds will be given.

Should you secure a party booking by Credit/Debit Card and any member of the booking party fail to arrive - gr8 escape hotel reserves the right to automatically charge the quoted card for the full expected amount had all of the party arrived and fulfilled the booking.  

Any deposits paid or taken by third parties should be dealt with by the third party concerned and gr8 escape hotel will not be responsible for any relating correspondence or funds taken or produced by third parties.

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Lawful Standards and Behaviour

Management reserve the right to ask any guest to vacate the premises without prior notice if they feel that the health, safety or personal comfort or space of others is being  compromised. gr8 escape hotel will not tolerate any remarks that are sexist,  racist, inhumane, homophobic, disrespectful to people with disabilities, or considered degrading in any manner to another guest, and/or is considered Hate Speech will result in immediate termination of your accommodation without refund and gr8 escape hotel will actively pursue full prosecution.  Any infraction or damage said or done to staff, guest, building or contents will result in gr8 escape hotel pursuing full active prosecution.

Please note ! we are now a no smoking hotel, please use our designated smoking area