RESERVATION TERMS & CONDITIONS:
BOOKING AGREEMENT
You may make reservations
up to 1 year in advance.
You can secure a booking
by telephone, quoting your own valid credit / debit card as a
guarantee against all costs incurred.
By quoting your personal
card details you are securing your booking and entering into an
agreement that gives us permission to charge all service and
room costs to the card, including any damage incurred.
Bookings can also be made
by deposit. Deposits can be paid by cheque, postal order,
cash. Deposits must arrive and clear in the gr8 escape hotel
bank account at least seven (7) working days prior to your
arrival date. Any deposits paid or taken are received in
good faith and are non refundable.
CHECK-IN
All rooms must be paid
for upon arrival and prior to keys being released.
Should funds not be
offered upon arrival to cover all booking costs then gr8 escape
hotel reserves the right to use the quoted card details etc in
attempt to collect outstanding costs prior to pursuing other
means. Any deposits paid or taken are received in
good faith and are non refundable.
Any credit/debit card
payments received may incur a surcharge to cover
admin/banking/staffing/seasonal costs etc - These costs may vary
but you will always be informed of any possible surcharge fees
prior to any transaction taking place.
Rooms are made available
from 2.00pm on the arrival date. An earlier check in time may
be possible if prior agreement has been obtained. You
are kindly requested to inform gr8 escape hotel of your arrival
time to help speed up check-in. Upon arrival you should note
any damaged or missing items in your room and inform staff
immediately. The person making the booking is responsible for
all costs concerning lost or damage to gr8 escape hotel
property.
All personal chattels are
the responsibility of the visiting guest and your own adequate
protection and travel insurance must be secured prior to
arrival. Valuables may be handed over to gr8 escape hotel
Management for safe keeping - please discuss your needs with
Management prior to or upon arrival. No responsibility can be
accepted, after check-in has been completed and keys issued, for
guests personal items.
gr8 escape hotel
reserves the right to change, alter or withdraw any services or
facilities offered without prior warning if necessary. This
clause covers all areas of the hotel including entertainment
which may be subject to circumstances outside of the hotels
control.
CHECK-OUT
Check out on the day of
departure is strictly 10.00 am. All Luggage and personal
effects must be removed from the premises upon departure.
Luggage may be left in the reception providing prior agreement
has been obtained however this is subject to circumstance and is
not a service. gr8 escape hotel cannot be held responsible for
any lost, stolen or damaged items whatever the circumstances. A
late check out from your room can be arranged, but there will be
a fee to cover costs for rooms to be cleaned at a later time.
gr8 escape hotel
will automatically charge the
full cost of replacing or repairing any item of Hotel property
that is lost or damaged direct to the quoted credit/debit card -
however that loss or damage may have happened. (please note we
now charge a minimum fee of £50 per room for any carpet to be
cleaned)
CANCELLATION
gr8 escape hotel
cancellation policy is strictly 10 days notice prior to your
arrival date. In the event of rooms not being cancelled gr8
escape hotel reserves the right to charge as if rooms were
taken. Any deposits paid to third parties will not be taken
into account and is the responsibility of the party concerned.
The FULL cost of the hotel room(s) will be charged, You must
notify us by letter or email with your cancellation.
gr8 escape hotel
reserves the right to claim full payment for any booking should
guests fail to arrive. If you cancel a booking or part of a
booking after a payment or deposit has been taken and/or payment
has been submitted into gr8 escape hotel bank account or
credit/debt machine then you will lose all paid funds. Guests
leaving the hotel earlier than their original paid booking will
be responsible for the full amount of the original booking. NO
refunds will be given.
Should you secure a party
booking by Credit/Debit Card and any member of the booking party
fail to arrive - gr8 escape hotel reserves the right to
automatically charge the quoted card for the full expected
amount had all of the party arrived and fulfilled the booking.
Any deposits paid or
taken by third parties should be dealt with by the third party
concerned and gr8 escape hotel will not be responsible for any
relating correspondence or funds taken or produced by third
parties.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Lawful
Standards and Behaviour
Management reserve the
right to ask any guest to vacate the premises without prior
notice if they feel that the health, safety or personal comfort
or space of others is being compromised. gr8 escape hotel will
not tolerate any remarks that are sexist, racist, inhumane,
homophobic, disrespectful to people with disabilities, or
considered degrading in any manner to another guest, and/or is
considered Hate Speech will result in immediate termination of
your accommodation without refund and gr8 escape hotel will
actively pursue full prosecution. Any infraction or damage said
or done to staff, guest, building or contents will result in gr8
escape hotel pursuing full active prosecution.
Please note ! we are now
a no smoking hotel, please use our designated smoking area